Returns & Exchanges
At Mendi.io, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in original packaging. Our goal is to ensure your wardrobe fits your lifestyle perfectly with a seamless and transparent return process.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the garments are in unworn and unwashed condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing